Cancellation & Refund Policy
Last updated: 26 October 2026
This policy explains when a payment made to Zed PLus LUXURY Apartment through this website can be cancelled or refunded.
1. Cancellation
- You may cancel a payment at any time before you confirm it on the payment page; nothing is charged.
- Once a payment of society dues has been completed successfully it cannot be cancelled, because it settles a charge already billed to your unit. If you paid by mistake, request a refund as described below.
- Amenity or facility bookings paid through this website may be cancelled according to the cancellation terms shown at the time of booking; any refund due is processed under this policy.
2. When a refund is given
- Duplicate payment — the same bill paid twice.
- Excess payment — more than the amount due, where you ask for the excess back rather than having it adjusted against your next bill.
- Erroneous payment — a payment made against the wrong unit or bill.
- Failed transaction — money debited from your account but the payment not received by the Society.
Maintenance and other dues that were correctly billed and correctly paid are not refundable.
3. How to request a refund
Contact the Society at faiyad@hotmail.com or 7592048485 within 30 days of the payment, with your name, flat/unit number, the amount, the date and the transaction reference.
4. Timelines
- Refund requests are reviewed and decided by the Society's managing committee within 7 working days.
- Approved refunds are initiated within 7 working days of approval, through our payment partner BillDesk, to the original payment method only (the same card, bank account or UPI ID).
- Once initiated, the credit normally reaches you within 5–7 working days, depending on your bank.
- For a failed transaction where money was debited, the amount is normally reversed automatically by your bank within 5–7 working days; if it is not, contact the Society.
5. Convenience fee
Any convenience fee charged by the payment partner on a card or net-banking payment is refunded only where the whole payment is refunded because of a duplicate or erroneous payment or a failed transaction.
6. Contact
For any question about a cancellation or refund, see Contact Us.